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How To Become a Flight Attendant - Accelerate Your Success

Do you want to ace your next flight attendant interview?

Find out how to avoid these 4 mistakes that flight attendant candidates make that can screw up your interview success.

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Flight Attendant Interview – Complete Guide

Do you have a flight attendant interview coming up?

 

Congratulations! You’re now one step forward in achieving your dream of becoming a flight attendant. Just a reminder, the process may differ from airline to airline.

 

Here are some common interview types you may encounter in your flight attendant interview.

Assessments

assessments for interview

After submitting your resume online, you will receive a link for possible assessments when you get shortlisted.

 

Airline recruiters use assessment tools to predict as early as possible your future performance on the job.

 

There are two common assessments that you may encounter:

  1. Aptitude Test
  2. Personality Test

Aptitude Test

Generally, the aptitude test has significantly higher performance prediction than just looking at job experience and conducting job interviews. It may be a combination of verbal and logical reasoning.

Personality Test

A personality test is a tool to predict whether or not you have the personality type that the airline recruiters are looking for.

 

Sometimes, airlines look for a specific personality type. They also use this tool to eliminate applicants automatically.

5 Tips For Passing A Flight Attendant Interview Assessment

Know the company’s mission, vision, and core values.

  • Learn what flight attendants do in the aircraft
  • Know the job description written on the job advert
  • Learn the ups and downs of the job
  • Research for the airline’s culture

Knowing all these can help you align your answers to what the airline recruiters are looking for in a candidate.

Video / Phone Interview

girl having a video interview

Video and phone interviews are often done before getting invited for an in-person interview to get to know you more.

Tips To Pass A Video / Phone Interview Be Confident.

Video and phone interviews are often done before getting invited for an in-person interview to get to know you more.

Be Confident.

Recruiters are listening to the tone of your voice. They will know if you are already nervous by just talking to them over a video/phone call. They are looking for someone who is matured and confident.

Get A Good Internet Or Phone Connection.

Check your internet/service provider reception where you want to video/phone call.

 

Getting cut off in the middle of the interview will stress you out, and there’s no guarantee that the recruiters will call you back right away since they have a schedule to follow and will interview many applicants after you.

Wear A Proper Flight Attendant Interview Outfit

The proper attire, even if it’s only for a video/phone call, will give you the right mindset and boost your confidence.

Related related blog post: Flight Attendant Interview Outfit – What Recruiters Expect You To Wear

Smile.

The tone of the human voice changes when smiling. It is readily perceivable to the caller and sets the tone for the rest of the call.

 

It’s been proven that a smile puts recruiters at ease. Their mood then matches the tone you give for the duration of the call.

 

 

Related blog post: How To Ace Your Flight Attendant Video Interview

Group Interview

group interview

Flight attendants work with a different set of flight crew every trip. That’s why group activities or group interviews are essential when recruiting flight attendants.

Tips To Pass A Group Interview

Be Friendly.

As a flight attendant, you get to meet people from all over the world as your passengers. If you are not close to the group, the recruiters will feel you can not deal with a large group of people.

Work With The Team

The recruiters will provide a task for the group to accomplish to see if they can work well within a team. Show them you are a good team player by contributing to the task. For example, if the recruiters want the group to build a house made of boxes, make sure you contribute by collecting or painting the boxes.

Don't Go Overboard.

I get it. We all tend to show off to stand out from the crowd. However, be mindful not to go beyond by starting an argument with your teammates or starting a debate.

Don't End The Activity Without Sharing Something Meaningful.

Sometimes, the recruiters will ask for your feedback or what you have learned from the given activity.

 

You don’t have to invent or say something out of the box; be honest with your thoughts and say them.

One-on-one Interview

girl having a one-on-one interview with a recruiter

A one-on-one interview could be the last part of the flight attendant interview process. In some airlines, when they are saving time, it could go before the group activities.

 

It is a more intimate interview process where you talk to the recruiters in a closed environment.

 

Airline recruiters will ask you a list of questions to get to know you more.

What To Expect On A One-on-one?

  • Service-related questions
  • Questions about yourself
  • Your vision and plans within the company
  • Your questions to the recruiter

Studying before the interview date is essential so you have many things to share.

 

Sometimes, when you get very nervous, you forget to say what you want to say, so it would be a good idea if you write on a piece of paper the following:

 

  • Service-related experiences that you stood out
  • Your past customer service jobs or anything specific that you want to share about yourself that you think will make you stand out
  • Your goals in 5-10 years within the company,
  • Questions that you want to ask the recruiters

It is an excellent practice to write your critical competencies for better retention.

 

Related blog post: How To Effectively Answer Flight Attendant Interview Questions

Competency Based Interview

competency based interview

According to Indeed.com, a competency-based interview is an interview in which questions are used to determine how you handled tasks, challenges, and other aspects of your previous or current job.

 

Interviewers will use competency-based questions to inquire about specific examples in which you demonstrated various skills and behaviors in your career.

 

These interviews allow potential employers to identify a potential employee’s “key competencies” or the specific qualities required to succeed in a position.

 

A competency-based interview may also be referred to as a behavioral or criterion-based.

This type of interview is prevalent in the USA and Canada, where recruiters value past work experiences more.

Tips To Pass a Competency Based Interview

ANSWER IN SARB OR STAR FORMAT

SARB format, also known as the STAR format

For some, they call it The STAR method.

 

In my personal experiences with flight attendant interviews, the SARB method is easier to CONSTRUCT and more effective because it gives an extra oomph at the end of your answer. Mentioning the benefits of your action to solve a problem is a good way of ending your answers positively.

 

Note: SARB stands for Situation – Action – Result – Benefit to the company (if any) & STAR stands for Situation – Task – Action – Result

Have A Pre-Planned Answer.

man preplanning his answers using the takeoff workbook

Coming to the interview overly prepared is always better than not being prepared at all.

 

Your past outstanding work experiences will be wasted if you can’t deliver it properly when asked. So, get a pen and paper, and answer the following competency-based interview questions in the free resources tab or by clicking here.

Do Your Research.

assessments for interview

I’ve done a lot of airline interviews in the past, and I can conclude that they all have the same TOPIC but different ways of questioning applicants.

 

Here are some examples of TOPICS used in a flight attendant interview and some possible questions under a topic:

 

  1. Knowledge of the role
    1. What challenges would you face as a cabin crew member?
    2. What commitments do you think our flight attendants have to make?
    3. Can you tell me any negative aspects you may know about being a flight attendant?
    4. What challenges would you face as a cabin crew member?
    5. What are the advantages/disadvantages of working as a cabin crew?
  2. Goal Focused
    1. What are your goals for the next 5 Years?
    2. What are your ambitions?
    3. What do you want to be doing in 2/5/10 years?
  3. Previous Job / Education / Experience
    1. Do you have helpful work experience in becoming a cabin crew?
    2. What is your educational qualification?
    3. What are you doing at the moment?

As you can see, there are different ways of questioning applicants under one topic or umbrella.

 

Therefore, having a pre-planned response to any TOPIC can help you answer any interview questions thrown at you.

flight attendant interview questions pdf

100 Common flight Attendant Interview Questions

Start practicing answering flight attendant interview questions now to be ahead of the game!

Summary: Flight Attendant Interview

I hope the information shared in this blog post will help you prepare for your upcoming airline interview.

 

Remember, there are different types of flight attendant interviews, but the most common that you may encounter are:

 

  1. Assessments
  2. Aptitude Test
  3. Personality Test
  4. Video/Phone Interview
  5. Group Activity/Interview
  6. One-on-one Interview
  7. Competency-Based Interview

 

It is always best to be prepared for these interviews so you will be confident every step of the way.

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HI, I'M JEZEE!
Jezee Guico - WingsPro Founder - How To Become a Flight Attendant

Hi there! I’m Jezee, a flight attendant who finds joy in exploring the skies and hitting the road to beautiful destinations. When I’m not flying or driving, I’m passionate about creating and offering motivational support to those who need it. Let’s make every journey, both literal and metaphorical, a memorable one!