United Airlines Flight Attendants Hiring Process

Are you considering a career as a United Airlines flight attendant? With its unique combination of adventure, customer service, and opportunities for personal growth, becoming a flight attendant is a dream job for many.

 

In this blog post, we will explore in detail the United Airlines flight attendant hiring process, from the role and responsibilities to the challenges and rewards of this exciting career as a United Airlines flight attendant.

Table of Contents

Key Takeaways

  • Become a United Airlines Flight Attendant and enjoy rewarding career opportunities, flexible scheduling, travel benefits & more!

  • Showcase your communication skills and enthusiasm throughout the hiring process to increase your chances of success.

  • Balance work with personal life while taking advantage of the flight attendant job’s unique rewards.

The Role of a United Airlines Flight Attendant

Flight attendants are the face of any airline, and their role goes beyond serving meals or beverages. As a United Airlines flight attendant, you’ll:

  • Provide outstanding customer service

  • Ensure passenger safety

  • Maintain a professional and courteous demeanor during every flight

  • Deal with challenging situations

  • Make passengers feel comfortable and welcome

Flight attendants have a significant impact on the overall travel experience.

 

Comprehensive training is provided to United Airlines flight attendants for them to excel in their roles. This training includes effective communication, emergency procedures, and how to proficiently operate electronic devices used daily.

 

The role of a flight attendant is dynamic and requires a unique set of skills, which we will explore further in the following subsections.

 

Service Industry Skills

Just like in the service industry, flight attendants also consider customer service skills indispensable. Whether you work for a regional airline or a major carrier like United Airlines, strong communication, problem-solving, and conflict-resolution skills are crucial.

 

Being fluent in multiple languages can also be an added advantage, as it enhances communication with passengers from diverse backgrounds.

 

Problem-solving is integral to a flight attendant’s work. You’ll need to confidently identify and resolve issues, navigate through difficult situations, and apply creative critical thinking to ensure passengers have a pleasant experience.

 

Proficiency in English or other languages can be an added advantage in problem-solving and communication, making you an invaluable member of the United Airlines team.

Diligent and Professional Manner

Any flight attendant must possess the vital qualities of professionalism and diligence. When you conduct yourself professionally, passengers feel more secure and confident in your abilities. A professional demeanor also contributes to a pleasant atmosphere onboard the aircraft, improving the overall passenger experience.

 

United Airlines fosters diligence by encouraging flight attendants to:

  • Provide leadership, direction, and assistance to passengers and other crew members

  • Oversee the cabin and serve food and beverages in a diligent and professional manner

  • Maintain a high level of professionalism to contribute to the smooth operation of the flight and ensure the safety and security of the aircraft and passengers.

     

Maintaining your appearance and grooming is necessary to project a professional image as a flight attendant. United Airlines has strict guidelines on uniform and grooming standards to ensure that flight attendants present a polished and professional appearance.

 

Adhering to these guidelines not only reflects well on the airline but also instills confidence in passengers about the flight attendant’s competence and dedication to their job.

Handling High-Stress Situations

High-stress situations like medical emergencies, turbulence, or unruly passengers are often encountered by flight attendants. United Airlines flight attendants undergo extensive emergency training to handle such situations confidently and maintain composure during challenging moments.

 

United Airlines is committed to taking care of its flight attendants’ mental health and stress management. The Association of Flight Attendants Employee Assistance Program (AFA EAP) offers confidential resources for flight attendants, their families, and partners to address emotional and psychological issues.

 

This support helps flight attendants maintain a healthy balance between their work and personal life, ensuring they can perform their duties effectively.

 

Effective communication and adherence to safety procedures become crucial in high-stress situations. United Airlines flight attendants receive safety training to handle these situations, including aircraft evacuation and security procedures.

 

By being well-prepared and maintaining composure, flight attendants can contribute to a safe and comfortable environment for passengers, even in challenging circumstances.

Requirements and Qualifications

A United Airlines Flight Attendant in uniform, smiling and ready to serve passengers
Credits To United Airlines Careers Page

Meeting specific requirements and qualifications is a prerequisite to becoming a United Airlines flight attendant. These include:

  • English language proficiency

  • Physical abilities

  • Passing a background check

  • Passing a drug test

In the following subsections, we will delve deeper into these requirements and qualifications, helping you understand what it takes to join the ranks of United Airlines flight attendants.

 

You can also read this post if you want to dive deeper about the general requirements of the flight attendant job.

English Language Proficiency

English is the primary language used in aviation communication, making English language proficiency essential for flight attendants. United Airlines flight attendants must have fluency in:

  • speaking

  • reading

  • writing

  • understanding English

This is to ensure effective communication with passengers and crew members.

 

Additionally, United Airlines flight attendants who are fluent in languages other than English have an advantage, especially when working on international routes. Knowing multiple languages can improve communication with passengers from diverse backgrounds and enhance your problem-solving abilities in various situations.

 

Overall, language proficiency, especially native proficiency level among German speakers, plays a significant role in a flight attendant’s success.

Second Languages

Speaking a second language can be a valuable asset for flight attendants, especially for those working on international flights. United Airlines flight attendants fluent in languages such as:

  • Arabic

  • Chinese

  • Dutch

  • French

  • German

  • Greek

  • Hebrew

  • Hindi

  • Italian

  • Korean

  • Japanese

  • Portuguese
  • Spanish

  • Tagalog

Workers who can lift heavy objects have an added advantage in their job.

 

United Airlines recognizes the importance of multilingual flight attendants and prioritizes hiring individuals fluent in languages other than English to provide invaluable interpretation services, flight inquiries, and assistance to passengers with special needs.

 

This emphasis on language skills demonstrates United Airlines’ commitment to providing the best possible customer service to its diverse passenger base.

Physical Abilities

Flight attendants must possess certain physical abilities to ensure passenger safety and comfort. These abilities include:

  • Physical fitness

  • Mobility and flexibility

  • Manual dexterity

  • Visual acuity

  • Hearing ability

United Airlines flight attendants must meet these physical requirements to perform their duties effectively.

 

The physical requirements also extend to appearance and grooming standards, as flight attendants are the face of the airline. United Airlines has strict guidelines on uniform and grooming standards to ensure that flight attendants present a polished and professional appearance.

 

Adhering to these guidelines not only reflects well on the airline but also instills confidence in passengers about the flight attendant’s competence and dedication to their job.

 

Read this post to learn how to dress up for a flight attendant interview.

United Airlines Hiring Process

A United Airlines Flight Attendant in uniform, smiling and ready to serve passengers
Credits To Live & Let's Fly

The hiring process for United Airlines flight attendants includes the following steps:

  1. Online application

  2. Initial screening

  3. Video interview

  4. In-person interview

  5. Background check

  6. Medical evaluation

  7. Comprehensive initial training

Each step of the process aims to evaluate your skills, qualifications, and suitability for the job, including obtaining any applicable visas.

 

In the following subsections, we will take you through each stage of the hiring process, detailing what you can expect and how best to prepare for success.

Online Application

You begin the online application process for United Airlines flight attendant positions at the United Airlines careers website. You’ll need to provide all the necessary information, such as:

  • Personal details

  • Work experience

  • Education background

  • Resume

  • Cover letter

  • Video introduction

Ensuring that your application is complete, accurate, and professional will increase your chances of being selected for the next stage of the hiring process.

 

After submitting your application, you may be invited to participate in a pre-recorded on-demand interview. This is your opportunity to showcase your communication skills, enthusiasm for the role, and ability to handle various situations.

 

Preparing well for this interview and presenting yourself confidently will help you stand out among other applicants and move forward in the hiring process.

 

Read this post and learn how to curate a successful flight attendant resume.

Online Assessments

Following the online application, you might be required to complete a series of online assessments. These assessments evaluate your:

  • Aptitude

  • Personality

  • Customer service skills

  • Problem-solving abilities

  • Situational judgment

By performing well on these assessments, you demonstrate your suitability for the flight attendant role and your potential to excel at United Airlines.

 

To prepare for these assessments, you can utilize free online practice tests tailored for United Airlines. Familiarizing yourself with the types of questions and the format of the assessments will help you feel more confident and ready to showcase your skills during this stage of the hiring process.

 

Learn more about how to pass an online assessment by reading this post.

Online Recorded Video Interview

An important step in the United Airlines flight attendant hiring process is the recorded video interview. This interview assesses your communication skills and ability to handle various situations in a positive and encouraging manner.

 

To prepare for the interview, follow these steps:

  1. Practice answering common interview questions.

  2. Dress professionally.

  3. Find a quiet and well-lit space for the interview.

  4. Test your equipment to ensure everything works well.

 

During the interview, focus on speaking clearly and confidently. Take your time to think before answering each question and articulate your responses effectively. By being yourself and showcasing your passion for the role, you’ll leave a lasting impression on the recruiter and increase your chances of moving forward in the hiring process.

 

Read this post to learn how to ace a video interview.

Online One-on-one With The Recruiter

A crucial stage in the United Airlines flight attendant hiring process is the one-on-one interview with a recruiter. This interview evaluates your qualifications, skills, and suitability for the role, as well as provides an opportunity for you to learn more about the airline and ask questions.

 

To prepare for this interview, research United Airlines and practice answering common interview questions related to your experience, willingness to relocate, and ability to handle difficult situations.

 

Download our FREE GUIDE: 100 COMMON FLIGHT ATTENDANT INTERVIEW QUESTIONS to start preparing for your one-on-one interview with the recruiter.

 

During the interview, showcase your unique personality, express your gratitude for the recruiter’s time, and share stories and examples from your work experiences to make a lasting impression.

 

Dress professionally, choose a clean and quiet room for the video interview, and monitor your social media presence to ensure a positive image is portrayed. By following these best practices, you’ll increase your chances of success in the one-on-one interview.

 

Learn how to dress professionally for your flight attendant interview by reading this post.

Face-to-face Group Interview

An important part of the United Airlines flight attendant hiring process is the face-to-face group interview. This interview helps assess your teamwork and communication skills in a group setting.

 

During the interview, you’ll participate in team-building exercises and answer questions that demonstrate your ability to work effectively in a team.

 

To prepare for the group interview, follow these steps:

  1. Research common flight attendant interview questions.

  2. Understand the role of a flight attendant.

  3. Practice group activities and teamwork.

  4. Dress professionally.

By showcasing your ability to work well with others and communicate effectively, you’ll demonstrate your suitability for the flight attendant role and increase your chances of success in the group interview.

 

Learn how to pass a face-to-face interview by reading this post.

Background Check & Drug Testing

You will undergo a comprehensive background check and drug test as part of the United Airlines flight attendant hiring process. The background check includes a review of your criminal records, employment history, and verification of education and certifications.

 

This thorough review helps ensure the safety and security of passengers and fellow crew members.

 

United Airlines also requires flight attendants to undergo drug testing. This step is crucial for ensuring the safety and well-being of everyone on board the aircraft. By successfully completing the background check and drug test, you demonstrate your commitment to maintaining a safe and secure work environment.

Medical Check

Passing a medical check is required before you can start working as a United Airlines flight attendant. This examination assesses your overall health and ability to perform the essential functions of the job. The medical check may also involve drug screening and fingerprinting to ensure the safety and security of passengers and crew members.

 

Meeting the physical health standards required for a United Airlines flight attendant ensures that you’re prepared to handle the demands of the job and provide a safe and comfortable environment for passengers.

 

By passing the medical check, you demonstrate your commitment to maintaining a high level of professionalism and dedication to your role as a flight attendant.

Initial Training

A United Airlines Flight Attendant in uniform smiling and ready to serve passengers 2

Upon selection as a United Airlines flight attendant, you will undergo a comprehensive six-week initial training program. This training covers a range of topics, including:

  • Emergency procedures

  • CPR and first aid

  • Different Aircraft Types

  • Operating emergency equipment

  • General procedures 

  • Service Training
  • On The Job Training & Exam

The initial training emphasizes the practical application of knowledge, flexibility, and the ability to adjust to new conditions. By successfully completing this training, you demonstrate your skills and commitment to providing exceptional service and safety as a United Airlines flight attendant.

 

Prepare for your flight attendant initial training by reading this post.

First-Year Flight Attendant Experience

A group of smiling United Airlines flight attendants during their first year flight attendant

The experience of being a first-year flight attendant at United Airlines is both exciting and challenging. You’ll have the opportunity to work in various roles, such as reserve flight attendant assignments and base assignments while enjoying flight benefits and career growth opportunities.

 

In the following subsections, we’ll delve deeper into the experiences and expectations of first-year flight attendants at United Airlines, including the shoulder harness fastened expectation.

Reserve Flight Attendant Assignment

Working as a reserve flight attendant at United Airlines offers:

  • Being on standby and being called to work on short notice to cover flights

  • Reserve pay and a minimum number of days off each month

  • A flexible work schedule

  • The opportunity to gain valuable experience

 

During your time in a flight attendant position as a reserve flight attendant, you’ll perform various duties, including:

  • Maintaining a secure environment in the airplane cabin

  • Instructing passengers on safety procedures

  • Providing food and beverage service

  • Assisting passengers with special needs

 

This role is an excellent opportunity to build your skills and prepare for future career growth within United Airlines.

Base Assignments

An essential aspect of a flight attendant’s job at United Airlines is base assignments. Flight attendants are typically assigned to one of the airline’s crew bases, which include cities like:

  • San Francisco

  • Newark

  • Houston

  • Denver

  • Washington Dulles

  • Chicago

  • Boston
  • Austin
  • Phoenix
  • Orlando
  • Tampa
  • Las Vegas
  • Guam
  • Honolulu
  • Los Angeles

Assignments, including the assigned jump seat, are determined based on the airline’s crew bases, flight attendant preferences, and the availability of positions at each base.

 

The base assignment process ensures that flight attendants have a primary location from which to operate and report for duty. By understanding the factors that determine base assignments and making the most of the opportunities available, you can enjoy a fulfilling and rewarding career as a United Airlines flight attendant.

Flight Benefits

The incredible flight benefits is one of the most attractive aspects of being a United Airlines flight attendant. As a flight attendant, you’ll enjoy unlimited standby travel and discounted rates on airline tickets to anywhere United flies. This perk allows you to explore new destinations and make the most of your time off.

 

In addition to flight benefits, United Airlines flight attendants also receive:

  • Comprehensive medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Access to a rewarding 401(k) plan

  • Generous paid time off and sick time

These benefits not only make your career as a flight attendant exciting but also provide a strong support system for you and your family.

Career Growth Opportunities

A United Airlines Flight Attendant in uniform, smiling and ready to serve passengers

Committed to the professional development of its flight attendants, United Airlines offers various career growth opportunities within the company. From customer relations to data analyst positions, there are numerous options for flight attendants looking to advance their careers.

 

By taking advantage of these career growth opportunities, you can continue to develop your skills and contribute to the success of United Airlines. As you gain experience and seniority, you’ll have access to additional benefits, such as vacation passes and higher seniority for international flights, making your career as a flight attendant even more rewarding.

Challenges and Rewards of the Job

The role of a United Airlines flight attendant brings both challenges and rewards. While the job can be demanding, with long hours and frequent travel, it also offers incredible benefits such as:

  • Free flights

  • Travel opportunities

  • Flexible scheduling

  • The chance to meet new people

In the following subsections, we will explore the challenges and rewards of being a United Airlines flight attendant in greater detail.

Balancing Work and Personal Life

For flight attendants, maintaining a healthy work-life balance is of utmost importance. With the demanding nature of the job, it’s crucial to have a supportive and flexible family to help manage personal life while working in this profession.

 

By prioritizing self-care, staying organized, and maintaining communication with loved ones, flight attendants can find a healthy balance between work and personal life.

 

To help manage variable schedules, flight attendants can plan ahead and be flexible in their approach to personal commitments. Taking advantage of downtime to rest and recharge is also essential for maintaining energy levels and ensuring top performance on the job.

 

By finding the right balance, flight attendants can enjoy a fulfilling and rewarding career.

Schedule Flexibility

The great deal of schedule flexibility enjoyed by United Airlines flight attendants can be a significant advantage for those prioritizing work-life balance. Options such as trading shifts with coworkers and picking up additional shifts allow flight attendants to create their own schedules and make the most of their time off.

 

With the seniority bidding system, flight attendants have more control over their work schedules as they gain experience. This flexibility allows flight attendants to adapt their schedules to their personal needs and preferences, making it easier to balance work and personal life.

International Flying

United Airlines flight attendants have the opportunity to explore different destinations and work on flights connecting people globally through international flying. As a flight attendant working on international routes, you’ll have the exciting chance to experience different cultures and broaden your horizons.

While international flying can be challenging due to long hours and irregular working hours, the benefits and experiences gained make it a highly rewarding aspect of being a United Airlines flight attendant. By embracing the challenges and opportunities of international flying, you’ll not only grow professionally but also create unforgettable memories.

 

Read more about the pros and cons of the flight attendant job here.

Summary

In conclusion, becoming a United Airlines flight attendant offers a unique and rewarding career with numerous benefits, challenges, and opportunities for growth. From the initial hiring process to the first-year experiences and beyond, flight attendants play a crucial role in providing exceptional service and ensuring passenger safety.

 

With the right training, dedication, and passion, you too can soar to new heights as a United Airlines flight attendant.

Frequently Asked Questions

How much does a United Airlines flight attendant make?

United Airlines flight attendants make an average of $33.40 per hour, which is 29% higher than the national average and 5% more than the base salary range for this job.

Which airline pays their flight attendants the most?

When it comes to Flight Attendants, American Airlines pays the highest with an average salary of $69,664. JetBlue and Southwest Airlines are the highest paying airlines for new flight attendants, starting at $32,000 and $30,000 respectively. Experienced flight attendants seeking higher earning potential should look into JetBlue and Alaskan Airlines with salaries between $103,000-$113,000.

What is the height requirement of United Airlines to be a flight attendant?

If you are at least 20 years old and can pass United’s reach test without shoes, you are eligible to apply as a flight attendant.

Is United Airlines good to work for as a flight attendant?

Overall, Flight Attendant professionals rate United Airlines highly as an employer, with a rating of 3.8 out of 5 stars in 1,150 Glassdoor reviews and 3.3-4.3 ratings for work-life balance, diversity and inclusion, culture and values, and career opportunities. Despite the challenging hours and only getting paid when the airplane door is closed, working for United Airlines promises great benefits and fly everywhere experiences.

What are the essential skills required to become a successful United Airlines flight attendant?

To be a successful United Airlines flight attendant, you need excellent customer service skills, strong communication, professionalism, diligence, and the ability to manage high-stress situations.

100 Common Flight Attendant Interview Questions

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About WingsPro

Hi, I'm Jez!

WingsPro is a product of my personal experience after working as a flight attendant for four major international airlines in Asia, the Middle East, and America. I’ve been to over 80 countries and counting!

I founded WingsPro to share and express my passion for travel & teaching. 

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